Refund policy

After Sales

Should you have any question with regards of direction of use of the product, the service that we provided, or any other questions please contact us at:

• Contact Email:     fideliocasual.my@gmail.com

Return and Refund Policy

All products sold are NOT RETURN AND REFUNDABLE except if the items are defective or items received are not as per ordered . For these matters, kindly refer to the PRODUCT DEFECTS/WRONG ITEMS SENT section below for further information.

Product Defects/Wrong Items Sent

1. If you accidentally received the parcel and only found the defect products after you open the parcel,
2. Take a photo of the defect product and send to our customer service
3. We will come back with a solution within two (2) working days.
4. If you found that the product received isn't same with what you ordered,
5. Take a photo of the defect product and send to our customer service
6. If you received the wrong product, you may return the parcel and we will send out a replacement to you within two (2) working days.

Contact Us

If you have any questions or suggestions about our Return and Refund Policy, do not hesitate to contact us.